1) Who We Are

Holistic Homes, LLC (“Holistic Homes,” “we,” “us,” “our”) provides general contracting (locally in Orange County, CA), consulting (nationwide), and online courses focused on healthy-home building. We act as the “controller” of your personal information.

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Contact:

hello@holistichomes.com

Orange County, California, USA

2) Children’s Privacy (COPPA)

Our website, products, and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it.

3) Information We Collect

Information you provide

When you complete a form, schedule a consultation, sign up for communications, enroll in a course, make a purchase, or contact us, we may collect your name, email address, phone (optional), location/city, project details, and billing/transaction information (processed via our payment processor).

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Information collected automatically

When you use our website, we may collect your IP address, device and browser type, pages viewed, referral URLs, time on site, and other diagnostic/usage data. We use cookies and similar technologies (e.g., analytics pixels) to operate the site, understand usage, and improve the experience. Where required, we rely on your explicit consent for non-essential cookies.

Cookie controls: You can manage cookies in your browser and/or via our cookie banner.

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Information from third parties

We may receive aggregated metrics from platforms we use (email, analytics, advertising, scheduling). We do not receive full payment card numbers—those are handled by our payment processor.

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4) How We Use Information

We use personal information to:

• respond to inquiries, schedule calls, and prepare proposals;
• perform contracts and deliver services (consulting, GC, courses);
• maintain and improve our website and user experience (analytics);
• send newsletters/updates (opt-out anytime);
• meet legal obligations, protect rights, and prevent fraud/abuse.

Legal bases where applicable include: performance of a contract, legitimate interests (e.g., security, site operation), consent (e.g., non-essential cookies/marketing), and legal obligations.

5) Sharing Your Information

We do not sell personal information. We share data only with trusted service providers who support our operations (e.g., payment processing, email/CRM, course platform, hosting, analytics) and who are bound by confidentiality and data-processing terms. We may also disclose information to comply with law, enforce our terms, or protect our rights and users.

6) International Transfers

Our servers and vendors may be located in the United States. If you access our services from outside the U.S., you acknowledge that your information may be transferred to and processed in the U.S. Where required (e.g., EEA/UK), we will rely on appropriate safeguards such as Standard Contractual Clauses.

7) Retention

• ansactional/project records: at least 6 years (for accounting and legal purposes).
• Marketing contacts: until you unsubscribe or request deletion.
• Contact form submissions: as long as reasonably necessary to handle your request and for legitimate business purposes.

8) Your Rights (including CCPA/CPRA for California residents)

Depending on your location, you may have rights to:

• know what categories of personal information we collect and why;
• access, correct, or delete your personal information;
• limit use of “sensitive” information (where applicable);
• opt-out of “sale” or “sharing” for cross-context behavioral advertising (we do not sell data; if we ever begin sharing for targeted ads, we will provide a “Do Not Sell or Share My Personal Information” link);
• not be discriminated against for exercising your rights.

Submit requests at hello@holistichomes.com. We may require identity verification for security.

9) Security

We implement reasonable technical and organizational safeguards (limited access, secure storage, vendor contracts). However, no internet transmission or system is 100% secure. You use the site at your own risk.

10) Third-Party Links

Our website may link to third-party sites. Their privacy practices govern those sites; we are not responsible for them. We recommend reviewing their privacy policies.

11) Changes to This Policy

We may update this Policy from time to time. The “Effective date” above indicates the latest version. Your continued use of the site after changes means you accept the updated Policy.

12) Contact Us

Questions or requests about privacy:hello@byholistichomes.com